Service

Service

SCM GROUP UK is committed to protecting the customer's investment in their SCM Group machinery. Our multi-level service organisation is comprised of a centralised Technical Assistance Centre based in Nottingham. Six specialised technicians qualified in all aspects of SCM GROUP machines provide expert advice and assistance, together with a large staff of over 20 factory trained engineers strategically located around the UK and Ireland to provide instant response to a variety of needs including installations, training, preventative maintenance and emergency visits.

SCM Group (UK) Ltd offer a variety of Service Support packages including: 

  • STANDARD RATES
  • CLUBCHECK
  • CNC CONTRACTS

THE FOLLOWING RATES WILL APPLY FROM JANUARY 1st  2014

STANDARD RATE CHARGE

Machine Servicing & Breakdowns. 

  • NON-CNC EQUIPMENT STD RATE PER HOUR WORK £66.00 & TRAVEL £60.00.
  • CNC EQUIPMENT STD RATE PER HOUR WORK £72.00 & TRAVEL £60.00.
  • MILEAGE TO SITE AND RETURN CHARGED AT £0.60p PER MILE.
  • FIXED CHARGES – PRE AGREED CHARGES FOR RELOCATIONS ETC. 

CLUBCHECK

Non CNC service club giving twice yearly maintenance fully documented at reduced rates.

  • FIXED CHARGE OF £150.00 PER VISIT COVERS ALL TRAVEL AND MILEAGE FOR THE TWO CONTRACTED MAINTENANCE VISITS AND £50.00 PER HR WORKING ON SITE.
  • ALL BREAKDOWN VISITS CHARGED AT £50.00 PER HR WORKING AND TRAVEL AT £45 PER HR WITH NO ADDITIONAL CHARGE FOR MILEAGE.
  • ALSO INCLUDES 15% DISCOUNT ON SCM SPARE PARTS.
  • NB – THERE IS NO JOINING FEE FOR THIS SERVICE – RATES APPLY 01/01/2014). 

CNC CONTRACTS

Labour only contracts covering a 12 month period.

  • PRICES DEPEND ON MACHINE TYPE AND SHIFT PATTERN WORKED.
  • INCLUDES TWO MAIN SEVICES AT 1000 HRS (6MTHS) AND 2000 HRS (12MTHS) AND ANY OTHER BREAKDOWN VISITS AS REQUIRED.
  • ALSO INCLUDED IS OUT OF NORMAL WORKING HOURS SUPPORT AND A 10% DISCOUNT ON SCM SPARE PARTS.

TELEPHONE SUPPORT 

Technical support for machines which are outside of warranty or are not covered by a SCM Group Service Contract may incur charges in line with standard rates. MINIMUM CHARGE £30,00

FOR MORE INFORMATION CALL SCM SERVICE DIRECT

CNC Router / Borer Support - Telephone 0115 9777814

Solid Wood / Edgebander / Sander / Beam Saw / Classical / Minimax support - Telephone 0115 9777810

Service Fax - Telephone 0115 9755871

Spare Parts - Telephone 0115 9777812